Listen to your customers.
Build what they need.
Portal, widget, support, email: customer feedback is scattered everywhere. Khony brings it together, connects it to the companies behind it, and tracks every idea through delivery.
One reliable source of truth, used by four different teams.
- 01Product
Decisions backed by customer votes and the revenue at stake.
- 02Customer success
A clear answer for every customer who asked.
- 03Engineering
The context behind every need, before the first line of code.
- 04Leadership
See the revenue behind every decision, without another spreadsheet.
Your customers have already told you everything. Their feedback is scattered.
The same need appears in a ticket, an email, a spreadsheet row, and a Slack message. Worded differently each time, it never looks like one clear request.
- A closed ticket, with the need never passed on
- An email forwarded, then forgotten
- A spreadsheet row with no account or customer quote
- Votes counted across three different tools
One workspace for all your customer feedback.
From the first idea to delivery.
Every feedback item keeps its votes, the companies waiting for it, and your team's replies. From the portal to product updates, nothing needs to be copied between tools.
Feedback
Portal submissions, widget messages, and team notes land in one list, with their votes and tags.
Themes
Khony's AI organizes feedback by theme, bringing different descriptions of the same need together.
Roadmaps
Move an idea from one column to another and its status updates on the portal too.
Companies affected
Know who is waiting and how much revenue is at stake.
Team replies
Customers receive the reply and the new status at the same time.
Widget
Share an idea or ask a question without leaving the product.
Trends
Spot rising demand before your next product review.
Product updates
Every update shows the ideas it delivers.
AI support inbox
AI answers support questions from your help content and hands over to the team when needed.
Help center and status
Publish articles, incidents, and availability on the same portal.
Automations
Assign, tag, and notify automatically whenever something changes.
From customer feedback to shipped product. Without losing context along the way.
Follow one idea from the first customer message to the delivery announcement in five clear steps.
- Collect · step 1 of 5
Every piece of feedback lands in one place.
Portal ideas, widget messages, Intercom conversations, and call notes all land in one inbox, with the source channel and customer company attached.
- Understand · step 2 of 5
Every feedback item keeps its context.
AI suggests a theme and the team adds it in one click. The feedback record keeps the requesting company, its revenue, votes, and related requests.
- Decide · step 3 of 5
Make decisions with evidence.
Analytics reveal what is gaining momentum: twice as much feedback in one month and €1.1M in related annual revenue. Priority no longer depends on who speaks the loudest.
- Plan · step 4 of 5
The roadmap shows what is coming next.
The team moves the idea to Planned. The portal updates immediately, with no manual status update required.
- Announce · step 5 of 5
Close the loop with everyone who asked.
The product update is linked to the feedback it delivers. When published, every supporter is notified and the update appears on the portal.
Show customers that their feedback matters.
The public portal is the customer-facing side of Khony. Customers can share ideas, vote, follow the roadmap, and see what has shipped.
Share an idea
From the portal or the widget embedded in your product.
Vote
Every vote strengthens an existing idea instead of creating a duplicate.
Follow an idea
Subscribers and supporters are notified when the status changes or the idea ships.
Choose what is public
Roadmap, product updates, help center, and status: you decide what customers can see.
Feedback from every tool,
in one place.
Support conversations, sales notes, engineering tickets: feedback flows into Khony where it starts, and decisions flow back to the tools your teams already use.
- IntercomConversations
- ZendeskTickets
- Help ScoutShared inbox
- HubSpotAccounts and contacts
- LinearIssue tracking
- JiraIssue tracking
- GitHubIssues and releases
- StripeRevenue and subscriptions
Frequently asked questions
What to know before you start.
Use Khony for 30 days with every Pro feature, no credit card required. At the end of the trial, pick a plan; otherwise your workspace becomes read-only and nothing is lost.
Listen. Decide.
Close the loop.
Try Khony for 30 days with every Pro feature. No credit card required.
- 30-day trial
- No credit card
- Unlimited customers and votes