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Comparison

Khony or Featurebase?

Both tools collect your customers' ideas and put them to a vote. The difference is what happens before, and after.

Khony

Feedback, support, help center, and roadmap in a single tool — with each account's revenue on the request.

Shared inbox and live chat includedRevenue per request from Stripe and HubSpotUnlimited customers and votes, priced per member
or
FFeaturebase

A recent suite around feedback, roadmap, and changelog, often praised for its price-to-feature ratio.

Feedback, roadmap, and changelogHelp center offeredRevenue per request to verify

Verification in progress on Featurebase's site: unconfirmed rows show “to verify”. · report an error

What Featurebase
does very well.

A comparison that only trashed the other tool would not help you choose.

A fast-moving product

Releases come out steadily, and the feature coverage is already broad for a young tool.

Aggressive pricing

Their entry plan is often cited as one of the most affordable in the category.

A polished interface

The public portal is clean and quick to set up.

FChoose Featurebase if…
You are optimizing for the lowest price firstYour support already lives elsewhere and stays thereYou do not need revenue per request
Choose Khony if…
You want one bill for support and feedbackYou arbitrate with account revenueYou want a status page included
Where Khony is strong

Where Khony
goes further.

Here is what Khony does on top, and what changes day to day for the whole team.

See it on your feedback
01

Support lives in the tool

In Khony, the inbox, chat, and help center live next to your feedback: a conversation becomes a request in one click, and the customer is notified on release. With Featurebase, support stays elsewhere, connected through an integration.

Support side · InboxNSNora S. · Northstar · website chat

Can we give different rights to each team ?

Added to Workspace permissions
Product side · Feedback
25Workspace permissions8 companies · €1.1MPlanned
New quote · via website chat

« Different rights for each team. » — Nora, Northstar · 420 k€

02

Revenue shows on the request

Khony sums the annual revenue of the companies waiting, from Stripe and HubSpot, and lets you sort by that amount. The equivalent detail at Featurebase has not been verified: the row stays “to verify”.

Sorted by votes
1Export reports as PDF38
2Workspace permissions24
3Single sign-on21
Sorted by revenue at stake
1Workspace permissions1,1 M€
2Export reports as PDF640 k€
3Single sign-on380 k€
03

Every module, priced per member.

Customers who vote, comment, or write to support are unlimited on every plan. Featurebase's pricing details are best read on their own site: they change often.

$0per customerYou pay for members · from $15/month, 2 included
Feedback and portalSupportHelp centerStatus pageRoadmapChangelogWorkflowsAIAnalytics and revenue

Everything is included from Starter: inbox, live chat, help center, and status page.

Line by line.

What each tool offers today. When the information was not public, the cell says “to verify” instead of guessing.

What you are looking forKhonyFFeaturebase
Collect
Voting boards and public portal
In-product widget
Shared inbox and live chatto verify
Help center and status pagePartial
Decide
AI duplicates and themesto verify
Revenue per request (Stripe, HubSpot)to verify
Renewal riskto verify
Close the loop
Public roadmap
Changelog linked to requests
Supporters notified automatically
Extend
API, webhooks, and automationsPartial
MCP server includedto verify
Pricing
Customers who voteUnlimitedto verify
Entry price$19 / monthto verify
Trial without a card30 daysto verify
Try itFree trialTheir site

Verification in progress on Featurebase's site: unconfirmed rows show “to verify”. · report an error

Pricing, without guesswork.

Our prices are public, with no automatic overage. Featurebase's change often: check them on their own site before deciding.

Khony
$15/ month, billed annually
$180 billed once a year · 2 members included
Unlimited customers, votes, and conversationsSupport, help center, and status page includedExtra member: $6/month annually30-day trial, no credit card
See the plans
FFeaturebase
—to check on their site

We do not print a price we have not verified. Two things to check yourself:

What the entry plan actually includesThe price of extra members
Open their pricing page
Automatic import · soon

Coming from Featurebase,
without losing anything.

Automatic import is on the way. Until then, during the trial, the Khony team does the migration with you, at no cost: you export from Featurebase, we take it over, your domain points to the new portal.

Start your free trial
FIn FeaturebaseIn Khony
Requests and their votesIdeas, with their votes
BoardsBoards
StatusesStatuses: New, In review, Planned, Completed
RoadmapRoadmap
ChangelogChangelog
UsersPeople
Your domainThe same domain, redirected

Export as CSV or through Featurebase's API. No votes or subscriptions lost.

Questions about this comparison.

How we write and check this page.

Another question? Write to us

Because the question comes up anyway. Our rule: no row without checking Featurebase's public site, the date shown above and below the table, “to verify” wherever the information is not public, and a whole section on what they do better.

Listen. Decide.
Close the loop.

Try Khony for 30 days with every Pro feature. No credit card required.

Start your free trial
  • 30-day trial
  • No credit card
  • Unlimited customers and votes