Start free
Comparison

Khony or Intercom?

Both tools collect your customers' ideas and put them to a vote. The difference is what happens before, and after.

Khony

Feedback, support, help center, and roadmap in a single tool — with each account's revenue on the request.

Shared inbox and live chat includedRevenue per request from Stripe and HubSpotUnlimited customers and votes, priced per member
or
IIntercom

A very complete customer support platform: messaging, AI agents, help center, campaigns.

Reference-grade messaging and help centerNo product voting portalResolution-based billing, to verify

Verification in progress on Intercom's site: unconfirmed rows show “to verify”. · report an error

What Intercom
does very well.

A comparison that only trashed the other tool would not help you choose.

Unmatched messaging

For large support teams, Intercom's depth remains a benchmark.

Advanced AI agents

Their automatic resolution is among the most advanced on the market.

A huge ecosystem

Hundreds of apps and partners.

IChoose Intercom if…
Support is your core businessYou need very advanced AI agentsProduct decisions happen elsewhere
Choose Khony if…
You want support tied to the roadmapYou want a public portal and votesYou prefer paying per member, not per resolution
Where Khony is strong

Where Khony
goes further.

Here is what Khony does on top, and what changes day to day for the whole team.

See it on your feedback
01

Product decides with the feedback

Intercom excels at replying. Khony keeps the conversation, but turns the need into a voted request, with the companies waiting and the revenue attached.

Support side · InboxNSNora S. · Northstar · website chat

Can we give different rights to each team ?

Added to Workspace permissions
Product side · Feedback
25Workspace permissions8 companies · €1.1MPlanned
New quote · via website chat

« Different rights for each team. » — Nora, Northstar · 420 k€

02

Revenue shows on the request

Khony sums the annual revenue of the companies waiting, from Stripe and HubSpot, and lets you sort by that amount. The equivalent detail at Intercom has not been verified: the row stays “to verify”.

Sorted by votes
1Export reports as PDF38
2Workspace permissions24
3Single sign-on21
Sorted by revenue at stake
1Workspace permissions1,1 M€
2Export reports as PDF640 k€
3Single sign-on380 k€
03

Every module, priced per member.

Customers who vote, comment, or write to support are unlimited on every plan. Intercom's pricing details are best read on their own site: they change often.

$0per customerYou pay for members · from $15/month, 2 included
Feedback and portalSupportHelp centerStatus pageRoadmapChangelogWorkflowsAIAnalytics and revenue

Everything is included from Starter: inbox, live chat, help center, and status page.

Line by line.

What each tool offers today. When the information was not public, the cell says “to verify” instead of guessing.

What you are looking forKhonyIIntercom
Collect
Voting boards and public portal
In-product widget
Shared inbox and live chat
Help center and status page
Decide
AI duplicates and themesPartial
Revenue per request (Stripe, HubSpot)to verify
Renewal riskto verify
Close the loop
Public roadmap
Changelog linked to requestsPartial
Supporters notified automaticallyPartial
Extend
API, webhooks, and automations
MCP server includedto verify
Pricing
Customers who voteUnlimitedto verify
Entry price$19 / monthto verify
Trial without a card30 daysto verify
Try itFree trialTheir site

Verification in progress on Intercom's site: unconfirmed rows show “to verify”. · report an error

Pricing, without guesswork.

Our pricing is per member, public, with no automatic overage. Intercom's combines seats and resolutions: compute it on your real volume.

Khony
$15/ month, billed annually
$180 billed once a year · 2 members included
Unlimited customers, votes, and conversationsSupport, help center, and status page includedExtra member: $6/month annually30-day trial, no credit card
See the plans
IIntercom
—to check on their site

We do not print a price we have not verified. Two things to check yourself:

The cost per automatic resolutionWhat the add-on modules cost
Open their pricing page
You can also keep Intercom.

Khony connects to it and picks up the feedback: your conversations stay in Intercom, the needs join your product requests with the customer's words.

See the integration

Questions about this comparison.

How we write and check this page.

Another question? Write to us

Because the question comes up anyway. Our rule: no row without checking Intercom's public site, the date shown above and below the table, “to verify” wherever the information is not public, and a whole section on what they do better.

Listen. Decide.
Close the loop.

Try Khony for 30 days with every Pro feature. No credit card required.

Start your free trial
  • 30-day trial
  • No credit card
  • Unlimited customers and votes