Intercom
Link feedback authors to their Intercom contacts, and keep those contacts up to date from Khony.
Connect IntercomAvailable · Built by Khony
ConnectionOAuth · revocable at any time
Permissions2 in total
What it does3 capabilities
DisconnectAccess deleted
Settings › Integrations, with the Intercom panel open.
Overview
- What it does
- Create a contact in Intercom · Link an existing contact to a Khony resource · Update the contact's main properties
- What it does not do
- Intercom conversations are not imported: only contacts are involved.
- In Intercom
- Intercom stays your tool: Khony deletes nothing there, and the connection can be cut anytime.
What it does
What Khony can do in Intercom.
1Create a contact in Intercom
2Link an existing contact to a Khony resource
3Update the contact's main properties
What travels
What passes between Intercom and Khony. Nothing else travels.
| In Intercom | In Khony | When |
|---|---|---|
| Contact | Feedback author | Created, linked, or updated from Khony |
Security and limits
What Khony asks for, how it keeps it, and what the integration does not do.
| Connection | OAuth · revocable at any time |
| Permissions | People data: read |
| People data: write | |
| Storage | Khony never asks for an Intercom access token: OAuth only. Tokens are encrypted and renewed automatically. Disconnecting deletes them. |
| Limits | Intercom conversations are not imported: only contacts are involved. |
Setup
A few minutes, by an admin.
- 1Open integrationsIn Khony, Settings › Integrations, then Intercom.
- 2ConnectAn Intercom admin authorizes Khony.
- 3You're connectedThe card turns “Connected”. Check tests the connection anytime; Disconnect deletes the stored access.
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Questions about the Intercom integration.
What it does, what it asks for, and what it does not do.
Create a contact in Intercom · Link an existing contact to a Khony resource · Update the contact's main properties.
Listen. Decide.
Close the loop.
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