Zendesk
Link your Zendesk tickets to Khony feedback and conversations, or create the ticket from Khony.
Connect ZendeskAvailable · Built by Khony
ConnectionOAuth · your Zendesk subdomain
Permissions2 in total
What it does3 capabilities
DisconnectAccess deleted
Settings › Integrations, with the Zendesk panel open.
Overview
- What it does
- Create a Zendesk ticket from Khony · Link an existing ticket to a Khony resource · Update the ticket
- What it does not do
- No import of existing tickets and no automatic sync.
- In Zendesk
- Zendesk stays your tool: Khony deletes nothing there, and the connection can be cut anytime.
What it does
What Khony can do in Zendesk.
1Create a Zendesk ticket from Khony
2Link an existing ticket to a Khony resource
3Update the ticket
What travels
What passes between Zendesk and Khony. Nothing else travels.
| In Zendesk | In Khony | When |
|---|---|---|
| Ticket | Feedback or conversation | Created, linked, or updated from Khony |
Security and limits
What Khony asks for, how it keeps it, and what the integration does not do.
| Connection | OAuth · your Zendesk subdomain |
| Permissions | tickets:read |
| tickets:write | |
| Storage | Ticket read and write only. Tokens are encrypted and renewed automatically. Disconnecting deletes them. |
| Limits | No import of existing tickets and no automatic sync. |
Setup
A few minutes, by an admin.
- 1Open integrationsIn Khony, Settings › Integrations, then Zendesk.
- 2ConnectEnter your Zendesk subdomain, then authorize Khony.
- 3You're connectedThe card turns “Connected”. Check tests the connection anytime; Disconnect deletes the stored access.
IntercomLink feedback authors to their Intercom contacts, and keep those contacts up to date from Khony.OAuth · revocable at any timeFreshdeskCreate, link, and update Freshdesk tickets from Khony.API key · your Freshdesk subdomainGongImport your Gong call transcripts as customer signals, with their participants.Gong access key
Questions about the Zendesk integration.
What it does, what it asks for, and what it does not do.
Create a Zendesk ticket from Khony · Link an existing ticket to a Khony resource · Update the ticket.
Listen. Decide.
Close the loop.
Try Khony for 30 days with every Pro feature. No credit card required.
- 30-day trial
- No credit card
- Unlimited customers and votes