Front
Import the conversations from your Front shared inbox.
Connect FrontAvailable · Built by Khony
ConnectionOAuth · revocable at any time
Permissionsconversations:read
What it does1 capabilities
DisconnectAccess deleted
Settings › Integrations, with the Front panel open.
Overview
- What it does
- Import conversations and their messages, in order
- What it does not do
- Read-only import: nothing is written to Front.
- In Front
- Front stays your tool: Khony deletes nothing there, and the connection can be cut anytime.
What it does
What Khony can do in Front.
1Import conversations and their messages, in order
What travels
What passes between Front and Khony. Nothing else travels.
| In Front | In Khony | When |
|---|---|---|
| Conversation | Imported conversation | Linked to its source in Front |
Security and limits
What Khony asks for, how it keeps it, and what the integration does not do.
| Connection | OAuth · revocable at any time |
| Permissions | conversations:read |
| Storage | Tokens are encrypted and renewed automatically. Disconnecting deletes them. |
| Limits | Read-only import: nothing is written to Front. |
Setup
A few minutes, by an admin.
- 1Open integrationsIn Khony, Settings › Integrations, then Front.
- 2ConnectAuthorize Khony from your Front account.
- 3You're connectedThe card turns “Connected”. Check tests the connection anytime; Disconnect deletes the stored access.
IntercomLink feedback authors to their Intercom contacts, and keep those contacts up to date from Khony.OAuth · revocable at any timeZendeskLink your Zendesk tickets to Khony feedback and conversations, or create the ticket from Khony.OAuth · your Zendesk subdomainFreshdeskCreate, link, and update Freshdesk tickets from Khony.API key · your Freshdesk subdomain
Questions about the Front integration.
What it does, what it asks for, and what it does not do.
Import conversations and their messages, in order.
Listen. Decide.
Close the loop.
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