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The journal

What we learn building Khony, and watching product teams decide. No silver bullets: methods that hold up.

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Method7 min read

Votes are not enough to prioritize

Thirty-eight votes on one side, eight companies on the other: why counting alone leads you to build the wrong thing.

Read the article
4 articles
ProductClosing the loop: telling the people who asked

The part everyone skips, and the one that brings customers back to your portal.

5 min
SupportA need should never die with a ticket

How to link a support conversation to a product request, without double entry.

6 min
Behind the scenesWe build Khony with Khony

Our public portal is the same one you get. Here is what that changes in our trade-offs.

4 min

One article a week,
on deciding what to build.

What we learn listening to customers, and what we change in Khony because of it.

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