Support and feedback,
in the same tool.
Inbox, website chat, and email. AI suggests a reply from your help center, and every need becomes feedback in one click.
- 1Every channelWebsite chat, widget, and email land in a single inbox.
- 2Suggested repliesAI drafts a sourced reply from your articles. The team approves.
- 3From ticket to feedbackA need raised in support joins the product request, with its customer.
One conversation, followed all the way through.
Follow a single message, from the moment it arrives until the customer learns it has shipped.
- Receive · step 1 of 4
The message lands in a single queue.
Website chat, widget, and email land in one place. The message already carries the customer's company, plan, and open requests.
- Reply · step 2 of 4
The answer already exists.
AI suggests a reply drawn from your articles, with the source shown. The agent sends it as is, edits it, or rejects it.
- Pass on · step 3 of 4
The need reaches product.
The customer's sentence joins the existing request, with their company. The ticket closes, the need lives on.
- Notify · step 4 of 4
The customer hears what happened.
They are notified when the status changes, then on release. Nobody has to remember, no ticket gets reopened.
AI suggests. You decide how far it goes.
Your articles are the agent's only source. You list what it may send on its own, and what stays with the team.
- Every reply cites the article it used
- Suggestion to approve, or direct reply on covered topics
- Outside your articles, the agent hands over
- A team member can take the conversation back anytime
Chat, widget, and email,
in a single queue.
The views are already there, and every message carries the customer who wrote it. Nobody has to look up who they are talking to.
Four views
My inbox, unassigned, claimed, handled by AI.
The customer alongside
Company, plan, open requests, and history.
Response targets
Per team, with the elapsed time on every conversation.
Feedback from every tool,
in one place.
Support conversations, sales notes, engineering tickets: feedback flows into Khony where it starts, and decisions flow back to the tools your teams already use.
- IntercomConversations
- ZendeskTickets
- Help ScoutShared inbox
- HubSpotAccounts and contacts
- LinearIssue tracking
- JiraIssue tracking
- GitHubIssues and releases
- StripeRevenue and subscriptions
The whole module, from the Starter plan.
Plans change volumes and a few options, never the product. Your customers, their votes, and their conversations are unlimited.
30-day trial · no credit card
- Every channelWebsite chat, widget, and email land in a single inbox.
- Suggested repliesAI drafts a sourced reply from your articles. The team approves.
- From ticket to feedbackA need raised in support joins the product request, with its customer.
- Connected mailboxYour support emails land in the same queue, with their thread.
- Assignment and takeoverA conversation handled by AI can be taken over by a human at any time.
- Operational follow-upAn internal ticket for what is not a product need.
Everything works together.
The same customers, the same feedback.
Every module reads and enriches the same requests. Nothing gets copied from one tool to another.
Frequently asked questions
It can. If you keep Intercom, Zendesk, or Freshdesk, Khony connects to them and pulls in feedback.
A tool your teams
open every day.
Try Khony for 30 days with every Pro feature. No credit card required.
- 30-day trial
- No credit card
- Unlimited customers and votes