Freshdesk
Create, link, and update Freshdesk tickets from Khony.
Connect FreshdeskAvailable · Built by Khony
ConnectionAPI key · your Freshdesk subdomain
PermissionsAgent API key
What it does3 capabilities
DisconnectAccess deleted
Settings › Integrations, with the Freshdesk panel open.
Overview
- What it does
- Create a Freshdesk ticket from Khony · Link an existing ticket to a Khony resource · Update the ticket
- What it does not do
- Freshdesk offers no OAuth for this API: the connection uses a key.
- In Freshdesk
- Freshdesk stays your tool: Khony deletes nothing there, and the connection can be cut anytime.
What it does
What Khony can do in Freshdesk.
1Create a Freshdesk ticket from Khony
2Link an existing ticket to a Khony resource
3Update the ticket
What travels
What passes between Freshdesk and Khony. Nothing else travels.
| In Freshdesk | In Khony | When |
|---|---|---|
| Ticket | Feedback or conversation | Created, linked, or updated from Khony |
Security and limits
What Khony asks for, how it keeps it, and what the integration does not do.
| Connection | API key · your Freshdesk subdomain |
| Permissions | Agent API key |
| Storage | The key is encrypted as soon as it arrives and deleted on disconnect. Khony only calls your Freshdesk subdomain. |
| Limits | Freshdesk offers no OAuth for this API: the connection uses a key. |
Setup
A few minutes, by an admin.
- 1Open integrationsIn Khony, Settings › Integrations, then Freshdesk.
- 2ConnectEnter your Freshdesk subdomain and API key.
- 3You're connectedThe card turns “Connected”. Check tests the connection anytime; Disconnect deletes the stored access.
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Questions about the Freshdesk integration.
What it does, what it asks for, and what it does not do.
Create a Freshdesk ticket from Khony · Link an existing ticket to a Khony resource · Update the ticket.
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