Gong
Import your Gong call transcripts as customer signals, with their participants.
Connect GongAvailable · Built by Khony
ConnectionGong access key
PermissionsAccess key and secret
What it does2 capabilities
DisconnectAccess deleted
Settings › Integrations, with the Gong panel open.
Overview
- What it does
- Import call transcripts · Keep the call's date, duration, purpose, and participants
- What it does not do
- Private calls are never imported.
- In Gong
- Gong stays your tool: Khony deletes nothing there, and the connection can be cut anytime.
What it does
What Khony can do in Gong.
1Import call transcripts
2Keep the call's date, duration, purpose, and participants
What travels
What passes between Gong and Khony. Nothing else travels.
| In Gong | In Khony | When |
|---|---|---|
| Call transcript | Feedback | Imported, private calls excluded |
Security and limits
What Khony asks for, how it keeps it, and what the integration does not do.
| Connection | Gong access key |
| Permissions | Access key and secret |
| Storage | The key is encrypted and deleted on disconnect. |
| Limits | Private calls are never imported. |
Setup
A few minutes, by an admin.
- 1Open integrationsIn Khony, Settings › Integrations, then Gong.
- 2ConnectCreate an access key in Gong and enter it in Khony.
- 3You're connectedThe card turns “Connected”. Check tests the connection anytime; Disconnect deletes the stored access.
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Questions about the Gong integration.
What it does, what it asks for, and what it does not do.
Import call transcripts · Keep the call's date, duration, purpose, and participants.
Listen. Decide.
Close the loop.
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