Help Scout
Import your Help Scout conversations, full thread included.
Connect Help ScoutAvailable · Built by Khony
ConnectionOAuth · revocable at any time
PermissionsMailboxes and conversations: read
What it does1 capabilities
DisconnectAccess deleted
Settings › Integrations, with the Help Scout panel open.
Overview
- What it does
- Import conversations and all their threads
- What it does not do
- Read-only import: nothing is written to Help Scout.
- In Help Scout
- Help Scout stays your tool: Khony deletes nothing there, and the connection can be cut anytime.
What it does
What Khony can do in Help Scout.
1Import conversations and all their threads
What travels
What passes between Help Scout and Khony. Nothing else travels.
| In Help Scout | In Khony | When |
|---|---|---|
| Conversation | Imported conversation | With its authors and messages |
Security and limits
What Khony asks for, how it keeps it, and what the integration does not do.
| Connection | OAuth · revocable at any time |
| Permissions | Mailboxes and conversations: read |
| Storage | Tokens are encrypted and renewed automatically. Disconnecting deletes them. |
| Limits | Read-only import: nothing is written to Help Scout. |
Setup
A few minutes, by an admin.
- 1Open integrationsIn Khony, Settings › Integrations, then Help Scout.
- 2ConnectAuthorize Khony from your Help Scout account.
- 3You're connectedThe card turns “Connected”. Check tests the connection anytime; Disconnect deletes the stored access.
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Questions about the Help Scout integration.
What it does, what it asks for, and what it does not do.
Import conversations and all their threads.
Listen. Decide.
Close the loop.
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